Frequently asked questions
How do I place an order?
Consumers may only purchase wine from our site if they are aged 18 or over. To purchase a wine, simply navigate to the shop, select the wine(s) you are interested in and add to basket! Once you have all the wines in your basket that you want, click on the basket icon and you can continue your purchase from there.
Payment and Shipping
Orders over £50 come with free shipping! Payment can be made via Paypal and with all standard credit and debit cards.
Returns & Refunds
We will refund any bottles that have been damaged in transit or are different to what was advertised. Returns can be managed by calling us on +44 (0)7398 198 616. We will provide you with a postal label to return the item to us.
Events outside of our Control (force majeure)
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
If any event described under this Clause occurs that is likely to adversely affect our performance of any of our obligations under these Terms and Conditions:
We will inform you as soon as is reasonably possible;
Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that we are bound by will be extended accordingly;
We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of Goods as necessary;
If the event outside of our control continues for more than 30 days, we will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
If an event outside of our control occurs and you wish to cancel the Contract as a result, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled.
Communication & Contact Details
If you wish to contact us with general questions, Goods or your Order, complaints or cancellations, you may contact us by telephone at +44 (0)7398 198 616 by email at firstname.lastname@example.org, or by post at 8000 Vintages, 23 consfield avenue. New Malden London kT3 6HB.
Complaints & Feedback
We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:
In writing, addressed to 8000 Vintages, 23 consfield avenue. New Malden London kT3 6HB
My email, addressed to email@example.com
All personal information that we may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
We may use your personal information to:
Provide our Goods and services to you;
Process your Order (including payment) for the Goods; and
We will not pass on your personal information to any third parties without first obtaining your express permission.
1.Definitions and Interpretation
“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and “We/Us/Our”
means 8000 Vintages, a limited company registered in England with address 23 Consfield Avenue. New Malden London KT3 6HB
2. Information About Us
2.1 Our Site is owned and operated by 8000 Vintages, a limited company registered in England under company number 11383614, whose registered address is 23 Consfield Avenue. New Malden London KT3 6HB.
3.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for website analytics purposes. For more details, please refer to section 4 below.
3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
3.3.1 Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
3.3.2 Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
3.3.3 Functionality Cookies
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
3.3.4 Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.
3.3.5 Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
3.3.6 Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
3.4 Cookies on Our Site are not permanent and will expire after 30 days.
For more specific details of the Cookies that We use, please refer to the table below.
4. What Cookies Does Our Site Use?
_ga | Google analytics cookie used to distinguish unique users. | Expiration 2 years | Not strictly necessary
_gid | Google analytics cookie used to distinguish unique users. | Expiration 2 years | Not strictly necessary
_gat | Google Analytics cookie used to throttle request rate | Expiration 1 minute | Not strictly necessary
1P_JAR | Google advertising cookie | Expiration 30 days | Not strictly necessary
CONSENT | Google advertising cookie | Expiration 2 years + | Not strictly necessary
NID | Google advertising cookie | Expiration 6 months | Not strictly necessary
PHPSESSID | PHP session tracking cookie | Expires at the End of browser session | Not strictly necessary
PYPF | PayPal cookie to recognise its customers and to shorten the time the user needs to log in to his PayPal account by checking his email on PayPal database | Expiration 30 days | Necessary
Currency | Identify currency | Expiration 30 days | Necessary
Language | Identify language Expiration 30 days | Necessary
4.2 Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and services offered through it. You do not have to allow Us to use these Cookies, however, whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
4.3 The analytics service used by Our Site use analytics Cookies to gather the required information.
4.4 The analytics service used by Our Site uses analytics Cookies listed in 4.1
5. Consent and Control
5.1 Before Cookies are placed on your computer or device, you will be shown a pop-up message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.
5.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:
5.3.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
5.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
5.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
5.3.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
5.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265
5.3.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
5.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
7. Further Information
7.2 For more information about privacy, data protection and our terms and conditions, please visit the following: